FAQ

Payment:

What are the forms of payment you accept?

We accept US based credits cards. We accept Visa, Mastercard, Discover and American Express.

Do you accept PayPal?

Yes, we do accept PayPal.

Products:

What if I had an allergic reaction to your product?

We recommend discontinuing use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

Shipping: 

I've mailed my package to the wrong address! Can you send a replacement?

It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible.  If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, we are no longer responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.